Frequently Asked Questions About Aeralis

Aeralis free tier includes 15 emails per month, 1 profile, custom prompts, and full thread context awareness—no credit card required.

The free tier is designed to let you experience the full power of AI-assisted email writing without any commitment. It includes everything you need to get started:

• 15 emails per month — completely free
• 1 profile — for organizing your email context
• Custom prompts — to guide the AI's writing style
• Thread context awareness — AI understands your entire conversation
• Compose and reply — both capabilities directly within Gmail

This makes Aeralis ideal for users who want to test an AI email assistant before committing to a paid plan, or for light email users who only need occasional help drafting professional responses.

See our Pricing page for a full comparison of plans.

Yes, Aeralis is fully compatible with both personal Gmail accounts and Google Workspace (formerly G Suite) business accounts. This makes it an excellent choice for professionals, teams, and organizations looking to boost email productivity across their workforce.

For Google Workspace accounts, your organization's administrator may need to approve the Aeralis add-on depending on your company's security policies and app installation settings. Once approved, all users in your organization can install and use Aeralis from the Google Workspace Marketplace.

Individual users with personal Gmail accounts can install Aeralis directly with no special setup required. Simply visit the Google Workspace Marketplace, click "Install," and you'll be generating AI-powered email drafts within minutes.

Yes, the Aeralis Gmail add-on works on mobile apps for both iOS and Android devices. You get the same powerful AI email generation capabilities on your phone or tablet as you do on desktop, making it easy to draft professional responses on the go.

The mobile experience is optimized for touch interfaces while maintaining full functionality. You can select profiles, provide context for your replies, and generate drafts with just a few taps. This is particularly useful for busy professionals who need to respond to important emails while away from their computer.

To use Aeralis on mobile, simply open the Gmail app, navigate to the email you want to respond to, and access the add-on from the Gmail sidebar or menu. Your profiles and settings sync automatically across all your devices.

Aeralis requires only two permissions: read the current email thread (for context) and create drafts. We do not access your full inbox.

We request only the minimal Gmail add-on permissions necessary to function:

• Read current thread — to understand conversation context
• Create drafts — to save generated emails to your account

Aeralis does not request full inbox access. We cannot read, scan, or access any emails except the specific thread you choose to generate a response for. Your inbox remains completely private—we only see what you explicitly show us.

All permissions follow Google's strict security standards for Workspace Add-ons, and you can revoke access at any time through your Google Account settings.

Absolutely! Aeralis supports both replies and new email composition. You can generate full drafts for new outgoing emails directly from the Gmail sidebar using any of your configured profiles.

When composing a new email, simply open a new compose window in Gmail, access the Aeralis add-on, select your desired profile and tone, provide context about what you want to communicate, and let the AI generate a professional draft for you. This is perfect for cold outreach, introductions, announcements, or any situation where you're starting a fresh conversation.

The compose feature uses the same AI model and respects your custom prompts, so your new emails maintain the same professional quality and personal style as your replies.

Learn more in our How it works section.

No. Aeralis never stores, logs, or retains your email content. All processing happens in real-time and is immediately discarded after your draft is generated.

We have a strict zero-retention policy for email data. Here's what we do and don't store:

• Email content — never stored, processed in real-time only
• Anonymous usage metadata — stored for billing (email counts, tokens)
• Training data — we never use your emails to train AI models

Your email content never leaves Gmail except for the brief moment when it's processed by our AI model to generate your draft. We don't sell your data and we don't share it with third parties.

No. Aeralis only processes the specific email thread you explicitly choose to generate a response for. We do not scan, index, or access any other emails in your inbox.

When you click to generate a reply, Aeralis reads only that conversation thread to understand the context. This includes previous messages in the thread so the AI can write a coherent, contextually appropriate response. Once your draft is generated, this data is immediately discarded.

We intentionally designed Aeralis with minimal permissions to protect your privacy. Unlike some email tools that require broad inbox access, we believe you should have complete control over what data our AI sees.

Aeralis is powered by Google Gemini 3.0 Flash, optimized for fast, context-aware email generation with natural writing quality.

In addition to the core language model, Aeralis includes grounding capabilities:

• Google Gemini 3.0 Flash — advanced LLM for natural email writing
• Google Search grounding — pull in real-time web information
• Google Maps grounding — add location-specific details

We continuously evaluate AI models and update to the best available option for email generation. Our goal is always to provide the most natural, helpful, and accurate email assistance possible.

When you generate a draft with Aeralis, here's exactly what happens: The email thread you're responding to is sent securely to our servers, where it's combined with your profile settings, custom prompts, and any context sources you've configured.

This combined information is then processed by the Google Gemini AI model, which generates your draft. The draft is returned to Gmail and saved as an editable draft in your account. Immediately after generation, all email content is permanently deleted from our systems.

All data transmission uses industry-standard encryption (TLS/HTTPS). We do not store email content, we do not use your emails to train AI models, and we do not share any data with third parties. The only persistent data we keep is anonymous usage statistics for billing and service improvement.

Yes! One of Aeralis's core strengths is generating emails that match your personal writing style. The AI uses your chosen profile, tone settings, and custom prompts to create responses that sound authentically like you wrote them.

Profiles allow you to configure different personas for different contexts—perhaps a formal tone for client communications, a friendly tone for colleagues, or a casual tone for personal emails. Each profile can have its own custom prompts that teach the AI your preferred phrases, sign-offs, and communication style.

The more you customize your profiles and prompts, the more natural and personalized your generated emails will feel. Many users report that after initial setup, they only need to make minor edits to AI-generated drafts—saving significant time while maintaining their authentic voice.

Learn about profiles and customization in our Features section.

Yes! Aeralis offers multiple ways to ground the AI's responses in your specific information and sources.

Pro plan includes context URLs—you can add up to 20 web pages per profile that the AI will reference when generating emails. This is perfect for linking to your company website, product documentation, pricing pages, or any other publicly accessible information you frequently reference in emails.

Business plan adds Knowledge, which allows you to upload your own documents including PDFs, Word documents, and text files. The AI can search through your uploaded files to find relevant information when generating responses. This is ideal for referencing contracts, proposals, internal documentation, product specs, or any private documents you need to cite in emails.

Both features help ensure your AI-generated emails contain accurate, specific information from your trusted sources rather than generic responses.

Google Search grounding is a powerful feature available on Pro plans and above that allows Aeralis to search Google in real-time while generating your email draft.

When enabled, the AI can look up current information, statistics, facts, news, or any publicly available data to include in your response. This is particularly useful when you need to reference up-to-date information like recent news, current pricing, industry statistics, or verifiable facts—all without leaving Gmail or manually searching.

For example, if someone asks about your industry's market trends, the AI can search for recent reports and incorporate accurate data into your response. Google Search grounding ensures your emails are not only well-written but also factually current and reliable.

You can enable or disable this feature per profile, giving you control over when the AI should search for external information versus relying solely on the conversation context and your configured sources.

Knowledge is an advanced feature available on Business and Team plans that enables Aeralis to search through your uploaded documents when generating email responses.

You can upload PDFs, Word documents, text files, and other document formats to create searchable folders of information. When generating an email, Aeralis can query these documents to find relevant information—whether it's specific contract terms, product specifications, pricing details, or policy information.

This is incredibly powerful for professionals who frequently reference internal documentation in their communications. Instead of manually searching through files and copy-pasting information, the AI does the work for you, pulling the most relevant details directly into your draft.

Knowledge folders are private to your account, and uploaded documents are processed securely. You can organize documents into different folders and assign multiple folders to different profiles for maximum flexibility.

Knowledge is included in Business and Team plans.

Yes! Pro and Business plans include a 7-day free trial with full access to all features. Cancel anytime before the trial ends to avoid charges.

Here's how the free trial works:

• Duration — 7 days with full feature access
• Credit card required — to start the trial
• Auto-renewal — subscription begins after 7 days unless cancelled
• No risk — cancel before trial ends and pay nothing

You can also downgrade to the Free tier at any time—your profiles and settings are always preserved.

Yes, absolutely. You can cancel your subscription at any time directly from your Aeralis dashboard. There are no cancellation fees, no hidden charges, and no complicated processes—just a simple click.

When you cancel, your access continues until the end of your current billing period. You won't be charged again, but you can keep using all premium features until your paid time expires.

After your subscription ends, you can always downgrade to the Free tier with no loss of your data, profiles, or configuration. Your account and settings remain intact—you'll just have the free tier's usage limits until you decide to upgrade again.

Yes. You can downgrade from any paid plan to the Free tier at any time. Your account remains active with all your profiles, custom prompts, and settings preserved.

When you downgrade, you'll retain access to your primary profile and can continue using Aeralis with the free tier limits (15 emails per month, 1 active profile, basic features). If you had multiple profiles on a paid plan, they remain saved in your account and will become accessible again if you upgrade in the future.

We designed Aeralis so you never feel locked in. Whether you need to pause your subscription temporarily or permanently switch to the free tier, your data and configuration are always yours.

No, you never lose your data. When you downgrade from a paid plan to the Free tier (or to a lower-tier paid plan), all your profiles, custom prompts, context URLs, uploaded files, and settings are preserved in your account.

The only change is that certain features may become inactive based on your new plan's limits. For example, if you had 5 profiles on Pro and downgrade to Free (which includes 1 profile), your additional profiles are saved but only your default profile will be active. Upgrade again and all your profiles are immediately accessible.

This approach ensures you can freely try different plans without worrying about losing the time you invested in setting up Aeralis. Your configuration is an asset, and we protect it regardless of your subscription status.