AI Email Assistant for Logistics & Freight
Handle shipment updates, carrier coordination, and rate quotes without drowning in email. Keep shippers, carriers, and consignees informed in seconds.
Built for teams who live in Gmail.
Stop letting emails pile up while freight moves
Constant "where's my shipment?" emails from shippers while you're coordinating with carriers
Rate quote requests pile up — delayed responses mean lost loads to faster competitors
Load confirmations take 10-15 minutes to type — every detail matters and mistakes cost money
Delay notifications get rushed or skipped when you're firefighting the actual problem
International partners across time zones create email backlogs every morning
New dispatchers take months to match the communication quality of experienced team members
Aeralis turns your rate sheets, carrier info, and SOPs into instant, accurate emails. Link your key resources and standard procedures. When a shipper asks for a status update or you need to confirm a load, your team clicks once and gets a draft that's complete, professional, and ready for review.
How Aeralis fits into your dispatch workflow
Works inside Gmail alongside your TMS and load boards.
Connect Gmail and create profiles
Install from Google Workspace Marketplace. Set up profiles for different scenarios — shipper updates, carrier confirmations, rate quotes, delay notifications.
Add your logistics resources
Link your rate sheets, carrier network docs, standard operating procedures, and tracking system. Aeralis references these when drafting responses.
Move freight, not emails
Open an email, select your profile, describe what you need. Review the draft, adjust if needed, send. Spend time moving loads, not typing about them.
Real emails Aeralis can help you write
See how Aeralis handles common freight broker and logistics scenarios.
Shipment status update
Before Aeralis
Dispatcher checks the TMS, cross-references carrier updates, types out status email. During peak season, clients wait hours for simple "where's my freight?" requests while the team juggles dozens of active shipments.
With Aeralis
Hi Maria, Here's the latest on your shipment to Phoenix (Load #FFS-47821): Current status: • Location: Departed Dallas terminal at 6:15 AM CST • ETA: Tomorrow, December 13 by 2:00 PM MST • Driver: On schedule, no delays reported Next milestone: • Delivery appointment confirmed at your Phoenix DC, Door 7 I'll send another update once the driver is within 2 hours of delivery. Let me know if you need anything else. Best, [Name] FluidFreight Services Load #FFS-47821
Carrier booking confirmation
Before Aeralis
Broker confirms load details over the phone with the carrier, then spends 10-15 minutes typing out confirmation email with pickup location, delivery address, rate, equipment requirements, and special instructions.
With Aeralis
Hi Carlos, Thanks for taking this load. Here are the confirmed details: LOAD CONFIRMATION — #FFS-47821 Pickup: • Date: Friday, December 13 • Time: 8:00 AM – 12:00 PM CST • Location: ABC Manufacturing 1425 Industrial Blvd, Dallas, TX 75207 • Contact: Mike Chen, (214) 555-0142 • Reference: PO# 892341 Delivery: • Date: Saturday, December 14 • Time: 2:00 PM – 6:00 PM MST • Location: Phoenix Distribution Center 8900 W Commerce Dr, Phoenix, AZ 85043 • Contact: Maria Santos, (602) 555-0198 • Reference: Receiving #DC-7 Rate: $2,450 all-in Equipment: 53' dry van, no temperature control needed Weight: 38,500 lbs (palletized) Special instructions: • Driver must check in at guard shack on arrival • Lumper fees not authorized — contact dispatch if requested Please confirm receipt and send driver info (name + phone) before pickup. Thanks, [Name] FluidFreight Services
Rate quote response
Before Aeralis
Sales rep calculates lane rate, checks capacity, then manually drafts quote email. High-volume quote requests create backlogs, and delayed responses mean lost business to faster competitors.
With Aeralis
Hi James, Thanks for reaching out. Here's our quote for the Dallas → Phoenix lane: FREIGHT QUOTE — Valid through December 20 Lane: Dallas, TX → Phoenix, AZ Equipment: 53' dry van Transit time: 1-2 days depending on pickup time Rate options: • Standard (2-day): $2,450 all-in • Expedited (next-day PM): $2,850 all-in Includes: • Full truckload, door-to-door • Real-time GPS tracking • Cargo insurance up to $100K • Dedicated account support Ready to book? Reply with your pickup date and we'll get a driver assigned within 2 hours. Questions about volume pricing or dedicated lanes? Happy to set up a quick call. Best, [Name] FluidFreight Services (972) 555-0177
Delivery delay notification
Before Aeralis
When delays happen, dispatcher scrambles to notify the shipper, consignee, and internal team while simultaneously working on solutions. Communication is reactive, inconsistent, and often missing key details.
With Aeralis
SHIPMENT UPDATE — Delay Notification Load #FFS-47821 Hi Maria, I wanted to give you a heads-up on a delay affecting your Phoenix delivery: What happened: Our driver encountered a DOT inspection checkpoint in New Mexico that took longer than expected. He's now back on the road. Impact: • Original ETA: December 13 by 2:00 PM MST • Revised ETA: December 13 by 5:30 PM MST We've already: • Contacted your Phoenix DC to update the appointment • Confirmed they can receive until 6:00 PM • Driver has updated HOS — no further stops needed The shipment will still deliver today, just a few hours later than planned. I'll send confirmation once the driver checks in at your facility. Call me directly at (972) 555-0188 if you have questions. Sorry for any inconvenience, [Name] FluidFreight Services
Use the tools you already have
Aeralis works alongside your TMS, load boards, and tracking systems. No complex integrations — just add your key resources as context.
Lane rates, accessorial charges, fuel surcharge tables
Carrier contacts, equipment types, service areas, onboarding info
Transit times, delivery windows, escalation procedures
TMS tracking pages, GPS portals, customer visibility tools
Questions logistics teams usually ask
Is our shipment and pricing data secure with Aeralis?
Aeralis operates entirely within Google's environment. Email content is processed in real-time and not stored. You control what context you provide (like rate sheets or carrier info), and your team reviews every email before sending. Your competitive pricing stays private.
Can it handle communications with international partners?
Yes. Create separate profiles for different regions or languages. Each profile can have its own tone, terminology, and reference materials. Your team in Jordan can use different context than your US operations, or you can standardize across locations.
Does this work for both carrier-facing and shipper-facing emails?
Absolutely. Set up different profiles for different audiences — one for customer service emails to shippers, another for operations emails to carriers. Each profile can reference different rate sheets, procedures, and maintain the appropriate tone.
How does it integrate with our TMS or dispatch software?
Aeralis works alongside your existing systems by using links and documents you provide as context — tracking page URLs, rate sheets, carrier onboarding docs, SLA info. No complex TMS integration required. It lives in Gmail where your email already is.
Can different team members maintain consistent communication quality?
That's one of the biggest benefits. When you set up profiles with your preferred tone and standard information, every dispatcher and account manager produces similarly professional responses — whether they've been with you for years or just started.
How much setup is required?
Most logistics teams are running in under an hour. Install from Google Workspace Marketplace, create profiles for your common scenarios (status updates, quotes, confirmations), and add links to your key resources. No IT involvement needed.
Give your dispatch team an inbox co-pilot
More time moving freight, less time writing about it. Start free, upgrade when you're ready.
Start with Aeralis