AI Email Assistant for E-commerce & DTC Brands
Handle spikes in customer emails without burning out your support team. Respond to order status, returns, and product questions in seconds.
Built for teams who live in Gmail.
Stop drowning during every sales spike
Support queue explodes during sales — 100-300 emails per day becomes the norm, not the exception
80% of emails are the same questions — "where's my order," "can I return this," "what size should I get"
Response times stretch from hours to days during peak periods, frustrating customers
Inconsistent responses — one agent gives detailed help, another sends a one-liner
Hiring seasonal support is expensive and training takes too long
Size and fit questions turn into returns when not answered helpfully
Aeralis turns your product info and policies into instant, on-brand responses. Link your FAQ, return policy, size guide, and product pages. When a customer emails about their order or asks which size to get, your team clicks once and gets a draft that sounds like your best support agent wrote it — helpful, personal, and ready to send.
How Aeralis fits into your support workflow
Works inside Gmail alongside your existing e-commerce tools.
Connect Gmail and create profiles
Install from Google Workspace Marketplace. Set up profiles for different scenarios — order status, returns, product questions, complaints — each with appropriate tone.
Add your store resources
Link your return policy, shipping FAQ, size guide, and product pages. Aeralis references these when drafting — consistent answers every time.
Clear your queue faster
Open a customer email, select your profile, describe what you need. Review the draft, adjust if needed, send. What took 5 minutes now takes 30 seconds.
Real emails Aeralis can help you write
See how Aeralis handles common e-commerce support scenarios.
Order status inquiry
Before Aeralis
Support agent searches order system, copies tracking info, and types out shipping timeline. During sales events, these pile up and response times stretch to 24-48 hours.
With Aeralis
Hey Sarah! Thanks for reaching out about your order (#45892). Great news — it shipped yesterday! Here's the latest: • Carrier: USPS Priority Mail • Tracking: 9400111899223847563912 • Estimated delivery: March 14-15 Track it here: [Tracking Link] If it hasn't arrived by March 17, let me know and I'll look into it right away. Thanks for shopping with us! [Support Team]
Return and refund request
Before Aeralis
Agent looks up order, checks return eligibility, explains the process, generates a return label — often multiple emails back and forth to complete.
With Aeralis
Hey Michael, No problem — I'm sorry the jacket didn't work out. Let's get that return started. Your order is within our 30-day return window, so you're all set. Here's what to do: 1. Use this prepaid label: [Return Label Link] 2. Pack the jacket in any box (original packaging not required) 3. Drop it at any USPS location Once we receive it (usually 5-7 days after you ship), your refund will process within 2-3 business days back to your original payment method. Want to exchange instead? I can hold a different size for you — just let me know. Thanks, [Support Team]
Product sizing question
Before Aeralis
Agent checks product page for size chart, tries to give personalized advice, but responses vary wildly depending on who answers.
With Aeralis
Hey Rachel! Great question about sizing for the Classic Tee. Based on the measurements you shared (5'6", 140 lbs), I'd recommend the Medium: • Chest: 38-40" (relaxed fit) • Length: 27" (hits at hip) A few customers with similar builds have mentioned they size up for an oversized look or stay true-to-size for fitted. Here's our size chart for reference: [Size Guide Link] Still not sure? Order both and return the one that doesn't fit — free returns within 30 days. Let me know if you have any other questions! [Support Team]
Shipping delay follow-up
Before Aeralis
Agent apologizes, tries to find carrier info, often doesn't know what to offer as compensation. Response sounds defensive or overly generic.
With Aeralis
Hey Jason, I'm really sorry about the delay on your order. You're right to be frustrated — that's not the experience we want. Here's what I found: • Your package got stuck at a carrier hub in Memphis due to weather delays • It's now moving again and shows "In Transit" as of this morning • New estimated delivery: March 16-17 I've added a $10 store credit to your account as an apology — it'll apply automatically on your next order. If the package doesn't arrive by March 18, reply here and I'll expedite a replacement at no charge. Again, really sorry about this. We appreciate your patience. [Support Team]
Use the tools you already have
Aeralis works alongside Shopify, WooCommerce, Gorgias, or whatever systems you use. No complex integrations — just add your key resources as context.
Links to specific products, collections, and size guides
Return windows, shipping timelines, international options
Common questions about products, orders, and account issues
Measurements, fit recommendations, care instructions
Questions e-commerce teams usually ask
Is customer information secure with Aeralis?
Aeralis operates entirely within Google's environment. Email content is processed in real-time and not stored. You control what context you provide (like your return policy or FAQ page), and support agents review every email before sending.
Does this replace my support team?
No. Aeralis handles repetitive drafting so your team can focus on complex issues, VIP customers, and the kind of personalized service that builds loyalty. Agents review every email and handle edge cases personally.
Can different support scenarios have different tones?
Yes. Create separate profiles for different situations — friendly and casual for order updates, empathetic for complaints, thorough for product questions. Each profile can reference different context sources like your size guide or return policy.
How much setup is required?
Most stores are up and running in under an hour. Install from Google Workspace Marketplace, create profiles for your common scenarios, and add links to your FAQ, return policy, and size guide. No developer needed.
Does Aeralis integrate with Shopify, WooCommerce, or my helpdesk?
Aeralis works alongside your existing systems by using links and documents you provide as context — product pages, policy URLs, FAQ sections. It doesn't require direct integration with your e-commerce platform or helpdesk software.
Can it help during sales events when volume spikes?
Absolutely. Aeralis helps your team respond faster without sacrificing quality. What normally takes 5-10 minutes per email can be done in under a minute, helping you clear the queue during Black Friday, launches, and other high-volume periods.
Give your support team an inbox co-pilot
Faster responses, happier customers, less burnout. Start free, upgrade when you're ready.
Start with Aeralis